Replacements and refunds

Everything is made to order just for you, so we can’t accept returns or refund orders for change of mind. If something goes wrong on our side or in transit, we’ll fix it.

What we’ll replace

• The item arrives damaged.
• The item is misprinted, or isn’t what you ordered.
• The parcel doesn’t arrive.

How to ask

Write to us at contact@holybeanisland.com within 20 days of delivery (or within 20 days of the estimated delivery date in your tracking link, if it hasn’t arrived). Please include:

• Your order number or the email you used to order
• A short description of the problem
• A clear photo of the item and any damage (not needed if the parcel never arrived)

We’ll reprint and resend it at no cost. If we’re unable to replace it, we’ll refund you.

What we can’t cover

Slight colour differences between a screen and a printed item are normal. We also can’t replace items for change of mind, wrong size ordered, or an address that was entered incorrectly.

Cancelling an order

Orders go into production quickly. If you need to change or cancel, write to us as soon as you can. We’ll try, but we can’t promise once printing has started.